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Title page
5
Copyright page
6
Contents
7
Preface
8
Acknowledgements
9
List of Contributors
10
List of Abbreviations
11
1: Introduction
13
Personality
13
Professionalism
13
Pressures and prioritisation
14
Effective communication and patient focus
14
Teamwork
15
2: Professionalism
16
What is integrity?
16
Social networking
16
Understanding confidentiality
17
The DVLA
17
Patients involved in serious crime
18
Confidentiality and the under eighteens
20
Questioning professionalism
22
3: Pressures and prioritising
24
Probity
24
Ward rounds
24
Patient discharge
25
Prescribing
27
Consent
28
Learning and career development
30
Informal opportunities
30
Procedural
31
Prioritisation
31
Bleeps
33
4: Effective communication
35
Five principles for good communication
35
Written communication
36
Record-keeping
36
Blood forms
37
Clinical coding
37
Death certificates
37
Cremation forms
38
Verbal communication
38
Working with interpreters
38
Working with disability
39
Communicating personal views
41
Communicating with relatives
41
Breaking bad news
42
5: Patient focus
44
Being the best for your patients
44
Patient advocacy
44
Respecting personal beliefs
46
Tricky decisions involving treatment: consent without capacity
47
End of Life care
47
Difficult patients
48
6: Effective teamwork
50
Understanding teamwork
50
Understanding your role
51
Effective handovers
52
Understanding your colleagues’ roles
53
The nursing team
53
The consultant
54
The radiology department
54
SBAR
55
Professional conflicts
55
Seeking support
56
The foundation school
56
7: SJT practice material
58
How do I approach the SJT questions?
58
SJT example questions
58
8: Answers
68
Beyond this book
88
9: References
90
Index
92
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