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PREFACE
7
Acknowledgements
8
CONTENTS
9
PART I WEB SERVICES AND MANAGEMENT
17
Chapter 1 INTRODUCTION
18
1. INTRODUCTION
18
2. WEB SERVICES: DEFINITION
18
3. MARKET TRENDS
19
4. MANAGEMENT OF WEB SERVICES
24
5. SERVICE LIFE CYCLE MANAGEMENT
26
6. WHAT TO EXPECT IN THE BOOK
28
Chapter 2 OVERVIEW OF WEB SERVICES
30
1. INTRODUCTION TO WEB SERVICES
30
2. THE STATE OF THE ART IN WEB SERVICES
32
3. WEB SERVICES MANAGEMENT
41
4. PLATFORMS FOR WEB SERVICES
53
5. PUTTING IT ALL TOGETHER
56
SUMMARY
60
Chapter 3 APPLICATION MANAGEMENT AND WEB SERVICES
61
1. INTRODUCTION
61
2. APPLICATION LIFE CYCLE
62
3. PROCESSES IN APPLICATION MANAGEMENT
64
4. ASPECTS IN APPLICATION MANAGEMENT
71
5. MANAGEMENT IN APPLICATION CREATION
76
6. MANAGEMENT IN APPLICATION DEPLOYMENT
78
7. MANAGEMENT DURING APPLICATION OPERATION
80
8. SUMMARY
90
Chapter 4 ENTERPRISE MANAGEMENT AND WEB SERVICES
91
1. INTRODUCTION
91
2. ENTERPRISE MANAGEMENT SYSTEMS
94
3. INTEGRATED IT SERVICE MANAGEMENT ( ITSM)
103
4. MODEL- BASED MANAGEMENT
114
5. SUMMARY
132
PART II PERSPECTIVES ON WEB SERVICES MANAGEMENT
133
Chapter 5 MANAGING WEB SERVICES FROM AN E- BUSINESS PERSPECTIVE
134
1. INTRODUCTION
134
2. THE METHOD OF BALANCED SCORECARDS
136
3. WEB SERVICES AND BUSINESS PROBLEMS
140
4. CUSTOMER LIFE CYCLE
145
5. WEB SERVICES BUSINESS METRICS
146
SUMMARY
169
Chapter 6 MANAGING APPLICATIONS AND IT INFRASTRUCTURE OF WEB SERVICES
171
1. INTRODUCTION
171
2. LINKING IT INFRASTRUCTURE MANAGEMENT WITH WEB SERVICES
174
3. MANAGING THE APPLICATION INFRASTRUCTURE OF WEB SERVICES
175
4. LINKING INFRASTRUTCURE MANAGEMENT TO WEB SERVICE MANAGEMENT
183
5. NEW DEVELOPMENTS IN IT - INFRASTRUCTURE MANAGEMENT FROM THE WEB SERVICE PERSPECTIVE
189
6. NEW CHALLENGES DRIVING INFRASTRUCTURE MANAGEMENT
193
7. SUMMARY
195
PART III THE PRACTICE OF WEB SERVICES MANAGEMENT
196
Chapter 7 INSTRUMENTATION OF WEB SERVICES
197
1. INTRODUCTION
197
2. INSTRUMENTATION
197
SUMMARY
220
Chapter 8 MANAGING COMPOSITE WEB SERVICES
221
1. INTRODUCTION
221
2. WEB SERVICE COMPOSITION
222
3. MANAGING WEB SERVICE TO WEB SERVICE INTERACTIONS
223
4. SERVICE LEVEL AGREEMENTS
238
5. SLA MONITORING
248
SUMMARY
252
Chapter 9 MANAGEMENT USING WEB SERVICES
253
1. INTRODUCTION
253
2. UNIFORM REPRESENTATION THROUGH WEB SERVICES
253
3. ROLE OF MANAGEMENT SYSTEM IN VIRTUALIZED ENVIRONMENT
255
4. ASSUMPTIONS IN LEGACY MANAGEMENT SYSTEMS CHALLENGED BY VIRTUALIZATION
256
5. CONCLUSIONS FOR MANAGEMENT SYSTEMS
259
6. INTERFACE FOR A GENERIC VIRTUALIZATION LAYER
259
7. APPLICATIONS
263
SUMMARY
271
Appendix WEB SERVICES MANAGEMENT PRODUCTS AND SOLUTIONS
272
1. INTRODUCTION
272
3. TIVOLI MANAGEMENT SUITE
278
4. WEB SERVICE NETWORKS
283
5. CA UNICENTER
285
8. CONFLUENT
289
9. MICROSOFT APPLICATION CENTER
289
10. SERVICE INTEGRITY
291
FIGURES
311
INDEX
315
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