50 Activities for Achieving Excellent Customer Service

Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Outline the process of accepting change Demonstrate the need for change Reduce conflict Improve communication skills. Activities cover: Change in the workplace Accepting change Developing goals for change Understanding change Change and self-development. Time Guidelines: 35 activities take 1 to 3 hours 15 activities take 3 or more hours.